Support - Diamond Archery

WELCOME TO THE DIAMOND ARCHERY CUSTOMER SERVICE CENTER!

We’re here to answer your questions and provide you with top-quality service.

Bow Registration

How do I register my bow?

On our registration page
How do I find my serial number?

For all models with a serial number, you will find it in two locations:
1. It will be located on the riser right below the grip.
2. It will be located on the riser below where the string stop and wrist sling are located.

(Some models do not have a serial number provided on the bow. If you cannot find your serial number in one of these two places, please contact us.)

Warranty Questions

Does my bow have a warranty?

Diamond bows not sold over the internet come with a non-transferable lifetime warranty to the registered original owner. This warranty protects against any failures of the product due to defects in material or workmanship and does not include any damage due to abuse, misuse, or modifications to the bow’s design. The following exclusions apply:

Cable slide, cable and strings, hush kit, bearings, paint, and/or hydrographic film transferred finishes. Damage caused by abuse, mishandling, dry-firing, alteration or modification to the original product. Other excluded damages are those resulting from either loose mod screws or shooting arrows less than five grains per pound of draw weight.

The Diamond Warranty covers products purchased from Authorized Diamond Dealers. CLICK HERE for our Dealer Locator. Diamond products purchased through the internet are not warrantied. Online purchases are only warrantied when purchased through an Authorized Dealer’s e-commerce site, and will not be warrantied if purchased through auction sites such as eBay.
What is the warranty process?

Take your bow to your local dealer, preferably the dealer you purchased it from. If that dealer is not available, please take it to your next closest Authorized Dealer. CLICK HERE for our Dealer Locator. At that point, the Dealer will contact our Parts and Service Department to determine together, with our technicians, if it is necessary to send the product back to the factory for further inspection, or if the issue can be easily resolved by sending parts directly to the Dealer. Your dealer will be able to relay all information to you regarding your warranty case.

Technology Questions

I’m looking for accessory recommendations for my bow. What do you suggest?

Your local Diamond Dealer will be happy to recommend accessories for you based on your shooting style and needs. This is more easily done in their shop since they have the benefit of working with you in person. In most cases, they will be able to set you up right then and there.
What module do I need for my draw length and where do I set the let-off post?

Your draw length module is determined by the year and model of your bow. See our Manuals section.
What should I do if my string and cables need to be replaced?

Your local Authorized Diamond Dealer should perform any maintenance that requires a bow press – this includes changing your string and cables. CLICK HERE for our Dealer Locator.
Can I use aftermarket string and cable sets on my Diamond bow?

Many aftermarket strings and cable(s) sets are only “close” on the lengths and diameters. This can drastically slow down, affect the performance, and significantly reduce the ease of tuning your bow. Use of aftermarket string and cable sets, and failure of that product resulting in further damage, will void the lifetime warranty of your bow.
Where is the centershot of my bow?

This can be set by measuring from the back of the riser to the arrow and then from the front of the riser to the arrow. Once this is equal, you are at the center shot of your bow. Keep in mind, not all bows tune at the exact center shot due to the variances in the arrow spine and your specific bow poundage. This is merely a starting point.

General Questions

Where are Diamond bows made?

Diamond bows are manufactured and assembled in Eugene, Oregon
Learn more at our About Us page.
How often should I change my string and cable?

We suggest you change your strings and cables every 1-2 years. If you are seeing excessive wear such as serving separation or fraying, you will want to consider changing your string and cables. It is a good idea to inspect your string and cables for this kind of wear before shooting your bow.
Will my bow shoot faster if I get a heavier limb poundage?

The IBO speed advertised is achieved with a 70lb bow with a 350-grain arrow. The IBO measurement allows the flexibility of using different poundage bows as long as the arrow weight is 5 grains per pound of draw weight. Because of this a 50lb bow paired with a 250-grain arrow (50×5=250) will shoot the same speed as a 70lb bow paired with a 350 grain arrow (70×5=350).
Can I order directly from Diamond?

If you are looking to purchase a new Diamond Archery product, then we highly recommend speaking to your local Diamond Archery dealer first. Our dealers are our trusted partners, and they are committed to providing the best purchasing experience in the archery industry. If, for some reason, you can’t access one of our hundreds of trusted dealers across the nation, you can now order Diamond Archery products online. For a list of dealers near you please CLICK HERE for our dealer locator.
How can I purchase a Diamond bow if I don’t have a Local Authorized Dealer?

In the event that there is not a dealer in your area, you may qualify for a special program. Please visit www.huntersfriend.com for more details on this program. This program is not available for customers that have Authorized Diamond Dealers within 30 miles.
Can I have my bow refinished in a different camo pattern?

Unfortunately, we do not offer aftermarket service for bow decoration.
Can I get my bow built with a custom color combination?

Your local Authorized Diamond Dealer can contact their sales representative and check the availability of a custom build. If available, there may be a custom build charge applied. The sales representative can go over any applicable charges with your local Authorized Diamond Dealer. CLICK HERE for our Dealer Locator
Are there any past models still available?

One of your favorite prior year model bows may be available for purchase. Your local Dealer can contact their sales representative and check on the availability and cost of any prior year models. CLICK HERE for our Dealer Locator
How can I track my order (both new bow orders and parts/warranty orders)?

You will need to follow up with the dealer who placed the order. We do not log orders based on a customer’s name, but rather dealers’ account information. For this reason, we cannot cross-reference your name to find your specific order. Please contact the dealer you ordered your bow from for product availability.

Manuals, catalog, and specs

Owner’s manuals, the product catalog, and spec charts can be found on our downloads page

Returns

If you need information about returns please click here.

Contact Us

Diamond Archery
90554 Highway 99 N
Eugene, OR 97402

Phone: (888) 689-1289
Email: info@diamondarchery.com